Registration Process on Happify (Mental Health App).

Registration Process on Happify (Mental Health App).

For the past six months, I’ve been working at a mental health organisation as the UX lead for their web based and mobile product. As part of my research process I tend to conduct product evaluations and try out similar products in the market. As a result of this, my Facebook feed has ‘suggested posts’ and it just so happened, yesterday, Happify appeared in my feed. The post indicated that happify was a gamification based tool that can help alleviate mental health issues that one may be experiencing. I thought ‘ooh looks interesting, let’s sign up!’ (I love a bit of gamification). I come onto the landing page and it looks like this: Although there is more information below, I am already sold based on the Facebook advert, so I want to sign up straight away. The first thing I notice are two ‘Call to Actions’. They have very slightly different wording, so I’m thinking ‘which one do I click on?’ It takes a couple of seconds, but I click on the second one. I eventually find out, both CTAs do the same thing. Why name them differently? I always believe that consistency is king! Although in this case, the language pretty much meant the same thing, I still had to spend a few seconds thinking about which one to click on. Just name them the same thing and don’t make me thing too much about it! Once I have clicked on the CTA I am presented with the screen below: I am immediately presented with a what initially appears like will be a set of 6 questions. I...

Mandatory Form Filling on Meetup.com

It’s a nice sunny Sunday morning, and like most Sunday mornings (for those of us who tend not to have much of a lie in) it’s a great time for doing the things you don’t get to do during the week because of work. I decided that before I continue working on my Astronomy dissertation this morning for my Certificate in Astronomy course I would join some User Experience and Tech based meet ups on Meetup.com. This is so I can not only add to my continuous learning but also become involved in the social aspect. I already have a Meetup account for various other meet ups I’m a member of, and generally joining a meet up is an easy process, you find the one you want and you click to join. I searched for User Experience in London and I came across several I was interested in and joined. Most were, as described a ‘one button click’ process. However, there were two in particular that present you with a bunch of profile questions to answer before you can join. This is a massive pet peeve of mine, not only that it is a poor User Experience but it also is a massive barrier to entry. I’m a firm believer that you should let people in, have a look around and then present questions in an unobtrusive manner (i.e don’t pop out at you in a modal dialog) so they can have a think and answer in their own time. In my own experience, I felt as if the questions were sprung on me, they didn’t make a lot of sense and I...
Lunch Bag

Lunch Bag

Currently we have these really nice looking lunch bags at work. They appear to be very convenient and they pack down nicely, are easily transportable and are supposed to keep your lunch cold. From the outset they look like a good designed and well made product. I asked my boss, who was over from America and had brought her lunch in using the bag, how it faired (as I had taken one for myself and was going to use it for some supplies for my Astronomy class in the evening)? Her response was “It’s nice, only the handle is in the wrong place, so if you have a lot of stuff in there it’s unnerving as it feels like it’s going to fall out”.   I tried this out for myself and it didn’t feel entirely comfortable. I’m not sure how much product testing went into the product, but moving the handle to the top could have massively improved this product without a huge amount of effort. I did some research for similar lunch bags and the handles are correctly placed. Like websites and apps, every day products should always be designed with the user in mind and good user experience at the forefront of it...

Awful Error Message

When trying to log in but for some reason you can’t get in can be a very frustrating process. What’s even more frustrating is the accompanying error message that says ‘Well either your user name or your password is wrong.’ Well, which is it? Surely at the minimum, upon clicking login both my username and password can be checked, and if my user name is correct, just tell me that my password is wrong. Telling me where the exact problem lies, instead of making me deduce for myself would make for a much better user...

Mobile Apps – Sharing Links

I was browsing through Groupon today on my iPhone 5 and I came across an item that I thought my brother would like (a giant wall muriel for his bedroom wall, since he’s 12 it’s a cool and fun thing). So I decided to share this with him via text, so I clicked on share icon. Since he’s only 12, he doesn’t really have Facebook and rarely frequents his email so I decided to share via text message and selected the messaging option. I came across the following screen which lead me to some confusion. The confusion was mostly around the fact that they have customised the messaging so that it complies with their company theme. It’s a nice touch really, however my reactions to creating and sending the text became somewhat hindered by this green heading on the message screen that popped up. After finally deciding this was actually acceptable, I found my brothers number, composed my text and sent it. Ok great, but then I’m back to the groupon screen without any acknowledgement anything has happened. I then tried the same thing with YouTube and that seemed like a seamless experience. I found a video, clicked share, tried via text message and that conformed to the messaging design I am accustomed to.I wasn’t thrown by anything different appearing and once I’d sent the message, I was returned to the YouTube app with an acknowledgement something had happened. In the grand scheme of things, this is only a small issue, however it’s amazing how such a minor thing can phase one’s experience of sharing an item via a...

Well Designed Windows Phone 7 Apps

So when the new WP7 phones came out and Microsoft provided the Windows Phone Style Guide it looked as if all the apps would be pretty samey and bland. However I’ve seen some pretty cool apps and one that is being ‘bigged up’ all over the Internet is the Cocktail App so I downloaded a preview to check it out for myself.  The great thing about this app is firstly it’s aesthetically pleasing, it’s very evident that a lot of work has been put into the graphics and none of it is tacky at all. The other thing I liked was once u open up the app you get the core features in a minimalistic way but with enough information to play and explore within the app rather than being bombarded with cluttered...